Ten Questions Worth Asking a Supplement Company Before Buying

Contacting support before buying is unusual and unusually informative, because the response tells you as much as the answer does.

Questions about the product

What are the exact amounts of each active ingredient per serving, where a proprietary blend is used? Where is it manufactured, and can you name the facility? Is finished product third-party tested, and can I see a certificate of analysis for the current batch? What is the expiry date of stock currently shipping? Are there any known interactions or contraindications you are aware of?

Questions about the terms

Does the guarantee period start from the date of purchase or the date of delivery? Do I need to return the product, and does that include empty bottles? Who pays return shipping, and what address do returns go to? Is a return authorisation required first? If I order a multi-bottle bundle, does the guarantee cover the full amount? How long does a refund take to process once received?

Reading the response

A company with good practices answers these directly, in writing, without deflection. Watch for answers that restate marketing rather than addressing the question, refusal to put terms in writing, referral to a page that does not actually answer it, or no response at all. Response time matters too - a company that takes two weeks to answer a pre-sale question will not be faster once it owes you money. Keep the replies, since a written statement of terms is useful if the posted policy later differs.

If you are considering NeuronGold

Read the NeuronGold ingredients page before ordering, check the 60-day guarantee terms, and if you take prescription medication show the label to a pharmacist — the L-Tryptophan content matters for anyone on serotonergic medication. Our buyer’s checklist sets out twelve checks worth running first.